Contact & Warranty
First, thanks very much for purchasing a SHADOW RIDING GEAR product. We strive to make the best products possible, free from defects in materials and workmanship. If you have a problem we will always do our best to make it right. We care about your case and want to get you back on your bike as soon as possible. That’s why we will respond to your submission within one day of receipt. If the part is covered by our warranty, it will generally take 7-10 days to get you a replacement.Additional time added for Shipping may vary depending on your shipping address.Please review the information below to help determine if your problem is covered by our limited warranty.
Please contact the retailer from which the SHADOW RIDING GEAR was purchased. If you still need assistance please contact us at SHADOW RIDING GEAR, we’ll do our best to help you out. This warranty is for the original purchaser and owner of the SHADOW RIDING GEAR. All SHADOW RIDING GEAR are guaranteed to be free from defects in workmanship and materials. Normal wear, improper use or assembly and abuse are not covered.
If you live in the USA please contact the retail outlet that you purchased the item from first. If they cannot help you, please contact the Shadow Riding Gear distributor in the country you purchased it from http://sparkysbrands.com/contact-us/If you live outside the USA and bought your part from a mail-order company based in the USA, you must warranty that part in the USA with that mail-order company.If you live in the USA please contact the retail outlet/mail order that you purchased the item from first. If they cannot help you, please contact SHADOW RIDING GEAR by clicking on the link at the bottom of the page or by calling 407-599-7255.After the claim has been received, you will be issued a Return Merchandise Authorization (RMA) number.Send the item to SHADOW RIDING GEAR with the RMA number clearly written on the box. Also, include the proof of purchase (if required) to Subrosa for inspection.Once SHADOW RIDING GEAR has received the item, you will be contacted regarding the status of your claim.
No warranty is offered for any parts supplied within this warranty. We can offer crash replacement parts at a lowered cost.
Use SHADOW RIDING GEAR products at your own risk. SHADOW RIDING GEAR parts are manufactured to the highest levels possible and are intended to be used by experienced riders. Products must be installed correctly and maintained normally. Failure to comply with may result in injury or death. SHADOW RIDING GEAR assumes no responsibility for personal injury which may be caused by accident, or negligence. Always inspect your equipment before riding, and have a professional check it at regular intervals.